Companies That Own Up To Mistakes That Don’t Have To? Winners
Recently I won a contest from Teenormous that allowed me to pick a free shirt from one of the sites that they are associated with. I was e-mailed the coupon code, went to the site, picked a shirt, put in the code, and was ready to go! Well I thought I was until I saw that the coupon didn’t cover S&H. While I know most contests would cover S&H I didn’t think it was a big deal and put the order through. $5 for a shirt is a lot better than $20 so I wasn’t really going to complain.
Teenormous though didn’t feel right about this. They contacted everyone who had picked a shirt through this site and offered us a way to make up for it. While one would think that would just be a S&H coverage they instead offered us a free shirt (with S&H included) from one of the other contest sponsors. So for winning we actually were able to pick 2 shirts instead of 1. THAT is how to have great customer service and get good press at the same time. Thanks Teenormous for taking care of your customers. I was both surprised and impressed with your response to the situation and am overjoyed you went out of your way to take care of your readers. That’s really how to win customer loyalty right there.
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